Located in the heart of Brunei's retail and entertainment district, Gadong, the city hotel is only 10 minutes on public transport from Gadong night market and 25 minutes from Ulu Temburong National Park. Bandar Seri Begawan and the city centre is around a 15-minute drive from the hotel and Brunei International Airport is roughly 10 minutes by car. The hotel is uniquely designed and incorporates traditional culture with modern comforts. It is well known for the biggest pillar-less ballroom in Brunei, Darussalam, which comes with state-of-the-art audio-visual technology.

The air-conditioned establishment offers 168 guest rooms and facilities include 24-hour reception and check-out services, and Internet access. All guest rooms command a breathtaking view of the Gadong skyline, offering business travellers a choice of rooms and suites, featuring subtle colours and well-appointed amenities with a choice of luxurious king-size or twin beds. Each room features an en suite bathroom with a shower, bathtub and hairdryer, a direct dial telephone, satellite TV, an in-room safe, minibar, tea and coffee making facilities and individually regulated air conditioning. Guests may take a dip in the outdoor swimming pool. Breakfast is served each morning and set menu and à la carte options are available for lunch and dinner.